Reference | BTW TRUCKER
Our goal is to make sure you are completely satisfied with the items
you order and your experience with 6Rings
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
• You will be responsible for paying postage on any returns or exchanges.
• Refunds for store credit only.
• Sneakers not eligible for returns, exchanges, or store credit.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
• You will have 7 days from delivery of your package to file a return claim with customer service.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• Upon approval of your RA #, you have 10 days to have your return at our warehouse. If we do not receive your return within 10 days, your RA # will automatically cancel
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
• Please note, that ALL items must have their original tags attached, be unworn and unwashed.
After an order is processed our goal is to do our best to ship your items within 48 hours or sooner. During these challenging times due to the nature of the COVID-19 pandemic there have been delays within logistics channels.
Of note, items may not be cancelled once an order is in the order processing phase.
Tracking will be provided by automation using email and text message if this choice is selected.
We can be reached at firstname.lastname@example.org for any questions regarding your order. Please allow your subject line to be the order number and allow up to 1 business day for a reply.